Our Guarantee
Is the entire piece of the rug handcrafted by artisans?
Yes, all rugs are 100% hand-knotted and tufted by our artisans; there is no machine mass production involved in the process.
What is the ordering process?
Upon placing an order, our designer will work on the digital rendering file for your reference, a process that typically takes about a week. This file will provide information about the overall design concepts, color schemes of the rug, as well as the weaving techniques employed. Upon your confirmation of the details, our artisans will commence the production of the rug tailored to your specifications.
Every custom rug is meticulously crafted using a cut pile tufting gun. Each throw and area rug from Kline Collective undergoes precise cutting to shape the pile and is carefully shaved down. This process enhances the vibrancy of colors and outlines, guaranteeing that our rugs are uniform, soft, and delightful to the touch.
After your rug is created, we’ll send you photos and videos of it. You will be able to see your rug before it is shipped.
What's the lead time on a rug order?
All rugs are custom-made, and lead times may vary based on construction and design complexity.
Typically, the production process requires a minimum of 25 business days or 5 weeks. An additional 10 days are needed for transportation.
Every step is done entirely by hand so it cannot be rushed. Throughout the process, we will receive images from the weaving centres of your rug taking form – so we always send these on to you where possible.
If you have a special request deadline do let us know. Depending on the time of year we may be able to improve lead times significantly.
Can I order a personalized rug?
Certainly!
All rugs can be customized in various sizes or colors. Fringing and other details are often able to be changed. Additionally, you can also send us a photo of your design or idea that you would like to have turned into a rug.
Feel free to contact us, specifying your requirements and the rug you wish to create.
Do you ship to my country and how long is the delivery?
We ship worldwide free of charge. So, yes, we ship to your country!
After you place your order, the artist will start the crafting process. Please understand that this part usually takes up to 5 weeks due to the hand-knotting and cutting process.
Shipping is done with UPS, Fedex or DHL express and usually takes up to 8 to 10 business days.