Returns and Refund
At Kline Collective we always do our best to deliver a product that we hope you’ll love. But we understand that there are circumstances when you are not satisfied; you have 30 days to return your item(s) for a full refund or replacement. Please read the refund and return policies here.
Damaged, Faulty or Incorrect Items
In case that you receive damaged, faulty or incorrect items, please return the items to us by filling in the with picture of returned goods. Upon receipt of the returned goods, they will be assessed by Customer Service and we will contact you to arrange for a partial or full refund. Alternatively, we can make other arrangements for you. Please contact us at [email protected] for more details.
Product Exchange Policy
Please note that products purchased from online are not allowed to be exchanged in any cases. In case of wrong shipping, damaged products caused by shipping; product exchange can be requested within 30 days upon receipt of the items. Please contact [email protected] along with your order number.
- Please keep the proof of postage for any returned item(s). We cannot consider a claim for returned goods lost in transit without one.
- Our return order guarantee only covers faulty workmanship or damage whilst in transit.
- Please note that discounted products are not returnable unless stated otherwise.
- We cannot refund shipping costs for orders delivered outside US.
- We cannot offer goods in exchange for the ones that you return, only replacements.
- Please note that we cannot offer refund to customized products and shipping cost.
- Please contact [email protected] along with your order number, and in case of bank payment transfer, your bank account details.
Currently, we only accept returns on orders with damaged, faulty, or incorrect items. A request must be made within 30 business days of receipt of the product in accordance with our return policy. All returns must be sent back to us in our distribution centers in California, US or Europe within fourteen (14) working days of contacting Customer Service. Partial and full refunds for online orders can be processed by Kline Collective. Please note that partial or full refund is only applicable in the following situations:
- When an order is returned or cancelled by the system
2. Damaged, faulty, or incorrect items are returned to us upon the receipt of the items
3. Returned product quality is approved to be eligible for a refund
Refunds will be processed within: 15-30 business days after returned items are received and approved.
Comments, complaints and feedback
We are happy to make our customers satisfied. Please get in touch with us at [email protected] so we can do better next time. We respond to all feedbacks within a maximum of 5 working days.