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Shipping and Delivery

Do you deliver worldwide?

Yes. We will happily ship all over the world except the following countries: Cambodia, Cayman Islands, Cuba, Crimea Region (Russia or Ukraine and zip code between 95000 and 98690), Iran, Myanmar, North Korea, Venezuela, Pakistan, Lebanon, Russian Federation, Syria, Kuwait, Kosovo, Yemen, Guadeloupe, Réunion, Martinique, St. Barthélemy, St. Martin, St. Pierre and Miquelon and Northern Marianas Islands.

When will my order arrive?

The time for you to receive the goods depends on the following factors:

  • the type of artwork you buy
  • the country you receive the items
  • other factors beyond our control

For canvas on print items without additional customization request, it usually takes 3 to 5 business days for us to deliver the items to you via our delivery partners UPS, DHL and FedEx. If you request additional customization request,

All our oil paintings are handmade. Therefore, it takes time for the artists to complete the works for you. Meanwhile, after the painting process is finished, there is a time for the drying process. It depends on the type of oil painting you ordered. In total, we try to deliver your items within 3 weeks.

Please note that there are other factors that are beyond our control, for example, the weather conditions, flight delay, custom inspections, etc. But we will try to follow up with our shipping partners when there are special cases.

Which shipping company do you use for delivery?

We use FedEx, DHL, UPS, TNT for international deliveries. We’ll try to find the best delivery service available in your country. It is fast and efficient and delivers both stretched and unstretched (rolled) art to your home wherever you are.

How do I track my order?

If you have created an account already, simply log into your account through the online store, check out the fulfilment status against your recent order. If the order has been fulfilled, click onto the order information & you can find your tracking information here.

If you don’t have an account yet, as soon as your order has been fulfilled, you’ll receive a shipping confirmation email titled “Your order is on the way”. You will then be able to track your order through the tracking link on the email. If you haven’t received an email yet, not to worry! Your order will usually take around 24-48 hours to be dispatched.

*Please note, tracking can take around 24-48 hours to update after dispatch.

Damaged Delivery

We do our best to ship your order in a safe and secure way. If your order for any reason or in any way arrives damaged, please let us know straight away so we can help you solve the problem.

We always offer to send out replacements for damaged items and in some cases additional compensation. But we do not offer a full refund. If you do not want a new item shipped we kindly ask for you to initiate a return instead or make other arrangement with us. Please visit this page for more information.

Important: Please make sure to take photos of both the package and the damaged product and send it together with other relevant information such as order number about the claim to service@klinecollective.com.

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