Politique de remboursement

90-Day Returns and Refunds Policy

We offer a 90-day return or exchange window from the date of delivery for eligible items for full refund. If more than 90 days have passed, we’re unable to process any returns, refunds, or exchanges.

To initiate a return or exchange, please contact our Client Care team at service@klinecollective.com with the subject line “Return” or “Exchange.” Kindly include:

• Your full name
• Order number
• Reason for return or exchange

Once your request is reviewed and approved, we will share return instructions and the appropriate shipping address. Items must be returned in their original, unopened packaging and in resellable condition.

 

Damaged Items

If your artwork arrives damaged, you must notify us within 24 hours of delivery, providing clear photo or video evidence of the issue. This documentation is essential to process a replacement or refund. If this window is missed, we regret that we may be unable to assist with compensation or replacements.

 

Returning Your Artwork

To ensure the safe and secure return of your artwork, we require all returns to be sent via a tracked and insured shipping service. This measure safeguards your valued pieces and allows for full traceability throughout transit. Returns without valid tracking and insurance cannot be accepted.

Shipping fees, applicable surcharges, and sales taxes/duties are non-refundable.

Unless otherwise stated:

• Return shipping is not complimentary.
• Customers are responsible for all return shipping costs, including any VAT, customs duties, or related surcharges incurred.
• The item remains the customer’s responsibility until safely received by us.

Returns Not Accepted In These Cases:

• You do not respond to the final preview email within 48 hours
• Items are marked as non-returnable
• Custom orders or orders that underwent a redo
• Orders that were rejected or delayed due to inaccurate shipping details, customs refusal, or recipient non-acceptance at the point of delivery

How Are Refunds Processed?

Upon receipt and thorough inspection of the returned item, we will communicate our decision regarding your refund. Please note that returns will only be accepted if the item is in its original, unused condition and packaging. Returns that are damaged, used, altered, or not in their original condition will unfortunately not be eligible for refund or exchange.

If approved:

• A refund will be issued to your original method of payment, or
• You may choose to receive store credit, where applicable.

Approved refunds will exclude original shipping fees, taxes, duties, restocking fees and any surcharges.

 

How to Change or Cancel an Order?

You can change or cancel your order within 24 hours of placing it, provided production has not yet started. If you cancel within this period and production hasn't started, we will issue a full refund.

If production has started or the 24-hour cancellation window has passed, we cannot change or cancel your order.

Artwork Previews

Once your artwork is complete, we will send you a preview email with high-resolution photos and/or a video of the piece, including its hanging orientation. You will have 48 hours to respond with any requests or feedback.

If we do not receive a response within the 48-hour window, we will proceed with production and shipping to avoid unnecessary delays. Customers who have not responded within 48 hours to the last sample follow-up email will not be eligible for cancellations or refunds.

Gift Cards, Store Credits and Rewards

• Gift cards, credits, and loyalty rewards are non-refundable
• Credits can be applied to future purchases but cannot be exchanged for cash

 

Still Have Questions?

Our Client Care team is here to assist.

Email: service@klinecollective.com
Phone: +1 714 243 8941
Address: 1968 S. Coast Hwy #2352, Laguna Beach, CA 92651, United States
Revoluční 1082/8, Nové Město, 110 00 Praha 1, Czech Republic