Are all the artworks created by hand?
Certainly! Each artwork we offer is entirely hand-painted. Every piece in our collection is licensed with the original artists or galleries who created the work. This allows us to collaborate with these artists or other skilled painters to recreate the artwork for our cherished customers.
Unlike prints, which can suffer from low-resolution issues, our products are free from such concerns.
Furthermore, you have the option to request color adjustments directly from them.
We also provide custom-sized artwork to ensure it fits your desired wall sizes.
Can I make some changes to the painting?
Certainly! We are more than happy to accommodate changes to the painting.
Each painting is created specifically for you upon receiving your order, which allows us the flexibility to customize the size and colors according to your preferences. We collaborate closely with the artist to ensure that your desired modifications are accurately implemented.
To initiate this process, we kindly request clear instructions and specific details regarding the changes you would like to make to the painting.
Please don't hesitate to send us the details via email at email@example.com. We will engage in a discussion with the artist to ensure that your vision is brought to life in the final artwork.
What is the process of creating the art?
All artworks offered for purchase on Kline Collective are created on a made-to-order basis.
Upon placing your order, our dedicated artist will promptly commence working on fulfilling your request. Once the artwork is completed, we will send you an email containing a preview photo and video for your review and approval. If you are satisfied with the outcome, we can proceed with drying and framing (if desired) or promptly arranging shipment to your location.
In the event that you find the artwork unsatisfactory, we are open to accommodating your requests for adjustments or even having the artist redo the piece before shipping it out to you.
Will I be updated about the progress?
Absolutely! We understand the importance of keeping you informed about the progress of your order. Our art production process consists of four stages:
1. Order Processing: This is the initial stage where we process your order.
2. In Production: This stage indicates that the artist has started working on your artwork.
3. Artwork Finished: Once the artist completes your piece, we will send you a notification email along with a preview photo and video for your review and approval.
4. Shipped: After receiving your approval, we will ship the artwork to you, providing a tracking number for your convenience.
At each stage, you will receive a notification email, ensuring that you stay updated and informed about the progress of your order. This way, you won't miss any important updates throughout the production and delivery process.
Who creates the artworks on Kline Collective?
Kline Collective strives to nurture the development of emerging artists worldwide, both within the United States and internationally. The platform exclusively offers meticulously hand-painted artworks created by talented professional artists hailing from diverse countries, including the United States, China, Thailand, Australia, New Zealand, Ukraine, Colombia, Spain, Portugal, the Philippines, Vietnam, China, and Japan.
Where is your location? Do you have a gallery?
Our registered address is located in Laguna Beach, California, and the company is officially registered in Sheridan, Wyoming. We maintain home offices in various international locations, including Bangkok, Thailand, Lisbon, Portugal, Brisbane, Australia and Manila, the Philippines.
This diverse network of presence allows us to serve customers, framers, and artists from around the world. Please be aware that we do not maintain a physical gallery and cannot accommodate visitors.
Being a US-based company, we prioritize the quality of our products, ensuring that all artworks conform to the rigorous standards and regulations established for US customers, including safety standards. Additionally, our artworks meet the stringent standards set by the state of California, known for having some of the most rigorous standards in the US.
Custom size, color change, and modification
We are more than happy to accommodate requests for custom sizes or colors for the painting.
If you would like to alter the size, change the color, or make minor modifications to the artwork, we are here to assist you. To initiate the process, please reach out to us via email at firstname.lastname@example.org.
Kindly provide us with additional details about your specific requirements, and we will gladly create a custom order that is tailored to your needs and preferences.
Is it possible for the painting to closely resemble what is shown online?
Due to the nature of our hand-painted artworks, usually, there is a minor and insignificant difference.
There are several factors that can influence the perception of colors in the preview photo and video, including lighting conditions, the device or monitor used for viewing, and the photography process. Our team makes every effort to represent the colors as faithfully as possible.
If adjustments are necessary, we are more than happy to modify the colors according to your preferences.
Can I get a preview before it is shipped?
Certainly! We understand the importance of ensuring your satisfaction, and we offer the option to preview the artwork before it is shipped to you.
Once the artwork is finished, we will provide you with both a photo and a video for your review and confirmation. This way, you can have a clear idea of the artwork's appearance before it is sent to you.
I don't like the result. What can I do?
While it is a rare occurrence, we understand that there may be instances where you are unhappy with the artwork.
In such cases, we are committed to finding a solution that meets your needs. We can explore various options, including but not limited to adjusting the artwork based on your vision and requirements or arranging for another artist to redo it.
Your satisfaction is our priority, so please share your specific concerns and preferences with us, and we will make every effort to accommodate your request and ensure that you are pleased with the final result.
Signature and Certificate
Our collection comprises unique, handcrafted artworks.
All orders come with a certificate of authenticity. Our painters personally sign every artwork. By including the painter's signature on the artwork, you are preserving a vital part of its history, enabling you to recount a captivating story even years down the line.
We firmly believe that these elements not only enhance the value of the artwork but also transform it into a cherished piece for our art collectors.
Frame and Materials
What framing option is available?
We provide multiple options for displaying the artwork you purchase from our site, including rolled canvas, gallery wrap (no bleed or with bleed), and framed options.
When it comes to frames, we offer a variety of colors, including black, white, walnut wood, birch wood, gold, champagne, silver, black and silver, and black and gold.
What is the specification of the frame?
We use canvas float frames which are designed with convenience in mind. They come equipped with all the necessary accessories and suspension hardware, along with reserved holes on the back of the frame.
The canvas float frames have a depth of approximately 1.37" (35mm) on the inside and outside. They securely stretch the canvas on a 1" deep stretcher bar and come with hooks for easy hanging.
Simply hang the framed artwork on your wall, and it's ready to be admired.
I want a special frame. Can you help?
Our standard offering includes a canvas floating frame. Currently, we have five standard frame colors available: black, white, walnut wood, birch wood, gold, champagne, silver, black and silver, and black and gold.
We understand that customers may have specific preferences for frame colors beyond our standard options. While we cannot guarantee the availability of other colors in our stock, we encourage you to contact us with your specific request. We will make every effort to find the perfect match for your desired look.
For those who require a specific color, we recommend choosing rolled canvases. Rolled canvases are delivered without the floating frame, allowing you to frame them according to your preferences after delivery. They are shipped in a rolled form, ready for framing.
Is the artwork ready to hang?
Yes, if you place an order with a frame.
When you order with a frame, we provide the service of stretching and installing the artwork for you, eliminating the need for you to assemble it yourself.
Are there any mounting and laminating options available?
Currently, we do not offer mounting and laminating services.
Our artworks are framed flush with the edge of the art without a mat.
However, if you have specific requests for border modifications and spacers, we can accommodate them. These options will ensure that the artwork does not come into contact with the glass or mat if you decide to mount and laminate your art in the future.
What materials are used for the framing and painting?
Our artist works with artist-grade 400gsm cotton canvas, which has a finely textured surface.
In our paints, we prioritize the use of vegan-friendly and non-toxic pigments, ensuring that they are free from any animal products.
For the outer frame, we use high-quality polystyrene, which is a durable and lightweight material. This provides a sleek and modern appearance to the frame while ensuring its stability.
As for the inner frames, we exclusively use sustainably sourced pine wood for their construction, reflecting our commitment to environmentally responsible practices.
Shipment and Delivery
When can I expect my order to arrive?
At Kline Collective, all of our oil paintings are meticulously handmade, requiring dedicated time and effort from our artists. Once the drying and framing process is finished, we will promptly ship the artwork from our warehouse.
US, CA: 3-5 business days
AU, NZ: 4-6 business days
EU: 3-5 business days
Rest of the world: 5-6 business days
All paintings are shipped after painting and quality inspection are completed. This process can take up to 20 business days. All paintings come with free 100% insurance coverage.
How do you pack the artwork?
Unlike inexperienced galleries, we prioritize the careful shipping of our artwork.
We implement meticulous measures to ensure the secure delivery of our framed artworks. Each framed piece undergoes a meticulous packing process using custom-made museum-quality crates, bubble wrap, and sturdy boxes, offering optimal protection. Through this meticulous process, we guarantee that our framed artworks arrive at their destination in pristine condition, free from any damage incurred during shipping.
Do you offer free shipping?
Yes! We offer free Shipping
Framed paintings are shipped using UPS or DHL Express, while rolled canvas paintings are shipped via FedEx and UPS Express. Express shipping is free for all paintings. The prices already include shipping, framing and custom built wooden crates. The framed paintings are put in a museum-quality wooden crate designed with absolute maximum protection in mind.
Where do you ship from?
We ship our art from various locations around the world because we collaborate with artists and painters from different countries, including the US, Canada, Australia, the United Kingdom, New Zealand, Thailand, Vietnam, the Philippines, Hong Kong, China, Ukraine, Luxembourg, Brazil, Germany, Pakistan, and India.
We take pride in offering free shipping and fast fulfillment because we understand how eagerly our customers anticipate receiving their favorite art. However, in reality, shipping and framing costs are quite expensive. To support the artist community, we also provide a commission on every order they fulfill.
To ensure fast, secure, and cost-effective shipping, Kline Collective also coordinates the framing process and facilities, which depends on the artist's location. The framing process is typically carried out by reliable framers in countries where shipping and framing costs are minimal, even if the painting was created in the artist's home country.
As a result, you may notice that shipments originate from countries in Eastern Europe, Hong Kong, Thailand, or South Korea.
Is the price inclusive of shipping, taxes and duties?
Yes. The prices already include shipping, import duties and sales tax.You do not need to pay extra. What you see is what you get. There are no hidden costs or fees. It’s all about excellent quality canvas art at great prices with zero fuss.
We pre-select to pay all shipping charges (and duties and taxes) when creating a shipment (on behalf of our customers/receivers of the goods), then the courier will outlay duties and taxes and charge it back to us (together with other customs-related charges, if applicable). This ensures no charges to receivers of goods.
Can I check the progress of my order?
Certainly! We ensure that you stay well-informed throughout the entire process. You will receive regular emails and updates, providing you with all the necessary information. This includes order confirmation and a tracking number for your convenience.
Our dedicated team is committed to addressing any queries or concerns you may have. We strive to respond to your questions within 24 hours. Please don't hesitate to reach out to us at any time, as we are always here to assist you.
Refunds and Returns
What is the returns and refunds policy?
We provide a 30-day money-back guarantee for your peace of mind. If for any reason you are not satisfied with your purchase, you can return the product to us within 30 days from the shipping date, as long as it remains undamaged. Please include a note in the package with your full name and order number, and don't forget to email us the tracking information at email@example.com.
For detailed information regarding our returns and refunds policy, we kindly request you to review the policy document available here.
What is the 30 Day Extended Returns?
While we strive to ensure that every purchase supports the artists, framers, and shippers involved, we acknowledge that there may be instances where customers are not fully satisfied with their art.
If you are unsatisfied with the artwork, you have a 30-day window from the date of receiving it to inform us of your decision to return it. Once the artwork has been returned to the artist in its original condition, you will be eligible for a refund. Please note that in the case of returns following a cancellation, it is your responsibility to securely package the artwork for its return.
We value your patronage and want to ensure your experience with us is positive. If you have any further concerns or questions, please do not hesitate to reach out to our customer service team.
The artwork arrives damaged. What should I do?
If your artwork arrives damaged, please contact us right away. It would be greatly appreciated if you could provide photographs that accurately capture the current condition of the artwork. This will assist us in assessing the extent of the damage and determining the appropriate steps to take.
Depending on the severity of the damage, we will either make arrangements for repairs to be conducted or facilitate a return for a refund. In cases where the damage occurred during delivery, Kline Collective takes full responsibility for covering the costs associated with repairs and transportation.
Do you offer wholesale discounts to businesses?
We collaborate with a wide range of creative professionals, including architectural, landscape, and 3D designers, interior designers, real estate agents, and more, to transform projects into reality. Our expertise in art consultation spans across various sectors such as residential, corporate, hospitality, retail, catering, and healthcare facilities.
To cater specifically to our professional business partners, we offer a trade account that provides access to trade prices and special privileges on our website. Whether you are working on a comprehensive project or simply need to order a single item, our trade account is designed to assist you.
If you have a brief, theme, idea, project, or product that resonates with our ethos and aesthetic, we would love to hear from you. Please feel free to reach out to us via email at firstname.lastname@example.org if you are interested in opening a wholesale account with us.
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at email@example.com