Shipping policy
Free Shipping Worldwide
We are happy to offer free express shipping on all orders.
Where Do We Deliver?
We deliver to any postal address worldwide. Please ensure your street address is complete, including the ZIP or postal code. Depending on product availability and location, you may receive items in separate shipments. Multiple deliveries may also occur for packaging and safety purposes.
Delivery to P.O. Boxes is not permitted.
Estimated Time of Arrival
The painting process takes approximately 14 business days. The drying, framing, and packing process typically takes about 5 to 7 business days to ensure the highest quality. Once these stages are complete and the artwork has passed our quality inspection, it will be shipped from our warehouse.
Estimated Shipping Times (after production and packing):
- USA, Canada: 1-3 business days
- Australia, New Zealand: 3-5 business days
- Europe: 1-3 business days
- Rest of the world: 3-5 business days
Total Fulfillment Times (including creation & inspection):
- approx. 25-30 business days
Please note that the total fulfillment time is only an estimate, and we cannot guarantee delivery dates. While we aim to ship on time, delays may occur due to unforeseen circumstances such as full warehouses, trade disruptions, holidays, customs, weather, or courier issues. Orders requiring revisions may also extend the total fulfillment time.
Shipping Method
Framed artworks: Shipped via UPS or DHL Express
Rolled canvas and rugs: Shipped via TNT, FedEx, or UPS Express
All framed paintings are securely packed in by cardboard or museum-grade wooden crates.
Please note: express shipping is unavailable for artworks with one side exceeding 118” / 300cm. For assistance, please contact us.
Tracking Details
Once your order is dispatched, we will send a confirmation email with your tracking number and courier link. Tracking may take up to 24 business hours to activate. You can also track your order through your Kline Collective account.
Change of Shipping Details
If your order has not shipped, you may request a change of address by contacting us at service@klinecollective.com. After dispatch, we cannot guarantee address changes. We will attempt to assist, but courier policies may limit our ability to redirect packages.
Rescheduled Delivery
Carriers require a signature on delivery. If no one is available, a calling card will be left. You may then contact the courier to reschedule or amend the delivery address.
Orders that are refused upon delivery or marked as ‘undeliverable’ may incur return shipping charges. Refunds (if applicable) will be processed after return receipt, minus fees. Custom or personalized items may not be refundable unless defective or damaged in transit.
Delivery Arrangement
Our delivery partners provide standard curbside delivery. Customers are responsible for arranging their own assistance to handle large or heavy pieces upon delivery. Please note that we are not liable for any damage that may occur during handling or moving the artwork within your property after the delivery has been completed.
Customers are responsible for safely unpacking and handling their artwork, including the use of tools to open crates or packaging. Kline Collective provides guidelines and instructions for reference only; customers should exercise their own care. Kline Collective is not liable for any injuries, accidents, or damage that may occur during the unpacking process.
Other Information
Incomplete or incorrect information may delay delivery. While we work closely with our couriers, Kline Collective is not responsible for delays caused by customs, extreme weather, flight issues, or other factors outside our control.
In some cases, customs authorities in the customer’s country may require additional information or documentation from the recipient, such as personal identification, proof of purchase, or other verification checks. These requests are entirely beyond our control and the control of our partnered couriers. Situations may arise due to local regulations, names or addresses flagged by customs systems, or other factors outside our influence. While we cannot intervene in customs decisions, we will assist by providing the necessary information available on our end and will communicate with the customer to guide them through the proper steps required to resolve the matter. Please note that any delays caused by customs clearance are not our responsibility.
For help with delivery issues, please contact us directly.
Duties and Taxes
Customers are responsible for any additional charges imposed by their local customs authority.
VAT is charged for all EU customers. If you need a VAT invoice (for EU business customers only), please send your valid EU VAT number to service@klinecollective.com after completing your purchase.
If you have any further questions about our shipping policy please reach out to our customer support team at
Phone: +1 714 243 8941
Email: service@klinecollective.com
Address: 1968 S.Coast Hwy #2352, Laguna Beach, CA 92651, United States
Revoluční 1082/8, Nové Město, 110 00 Praha 1, Czech Republic