Return and Refunds Policy

30-Day Extended Returns
Our satisfaction guarantee is active for a period of 30 days from the date of delivery*. Please note that if more than 30 days have passed since the delivery date, we are unable to offer you a refund.

To initiate a return, kindly send an email to service@klinecollective.com with the subject line "Returns." In the email, include your order number, name, and the reason for the return.

*Please note that the 30-day return period does not apply to damaged products. If you receive a damaged product, please contact us within 24 hours of delivery, and we will assist you accordingly.

Lifetime Warranty
Please note that our artworks are backed by a lifetime warranty, ensuring protection against fading and warping for hand-painted canvases. The warranty period commences from the date of purchase and is applicable exclusively to customers within the United States. The warranty is considered void if the customer didn't follow our care instruction, or the fault/damage was caused by a misusage or accident.

Free Returns with Kline Collective
At Kline Collective, we want to make the return process as convenient as possible for our customers. We provide a return slip with instructions on where to send the returned goods. When returning an item, please ensure that it is packaged securely in the original packaging or an equally protective alternative.

Our customers enjoy free returns. Kline Collective covers the return costs, except for VAT/Duties.

Restocking Fees

There will be no restocking fee.

Refunds
Upon receiving and inspecting the returned item, we will send you a confirmation email regarding the refund status. If your refund is approved, it will be processed, and the credited amount will be applied to your original payment method or credit card shortly after.

Another option available is to provide you with a refund in the form of store credits.

Please note that custom orders are not eligible for returns or refunds.

Approval Email
After placing an order, we will promptly send you an email containing samples of the painting, which will include a video and multiple photos, for your approval.

To ensure a timely completion of your order and expedite the delivery of your artwork, we kindly request that you respond to these sample emails within 24 hours. Failure to do so will result in the continuation of the painting or framing process in order to fulfill your order. Please note that customers who do not respond within 24 hours to the final sample follow-up email will not be eligible for cancellations or refunds.

Replacement
If, by chance, your purchase arrives damaged, we will be more than happy to provide a replacement at no extra expense to you. Likewise, if your purchase exhibits any defects, we will make the necessary arrangements for a replacement.

Cancellations
We understand that circumstances may change, and you may need to cancel an order. You can request a cancellation within 24 hours after placing your order. However, please note that cancellations can only be accommodated if the order has not entered the production process.

Orders that do not receive a response to the approval request within 24 hours are not eligible for a refund or cancellation.

If you have any further questions about our return and refund policy please reach out to our customer support team at

Phone: +1 310-289-3052
Email: service@klinecollective.com
Address: 17192, Murphy Avenue, Irvine California 92623, United States