Shipping Policy
Where Do We Deliver?
We deliver to all and any postal address around United States, Canada, Australia, New Zealand. Please enter a complete street address, including pin code / zip code. Because of different item availability and delivery locations, you may receive multiple packages on different days if you purchased two or more products. Products are frequently transported independently from one another for additional safety in transportation, so you may receive multiple deliveries to your address.
Shipping Charge
We are happy to provide free shipping for any orders
Estimated Delivery Times
At Kline Collective, all of our oil paintings are meticulously handmade, requiring dedicated time and effort from our artists. Once the drying and framing process is finished, we will promptly ship the artwork from our warehouse.
| Country | Handling Time | Transit Time |
|
3 - 6 Days ( Mon - Fri ) | 6 - 14 Days ( Mon - Fri ) |
Order Cut Off Time: 5:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles)
Shipping Method
Framed paintings are shipped using UPS or DHL Express, while rolled canvas paintings are shipped via TNT, FedEx and UPS Express. Express shipping is free for all paintings. The prices already include shipping, framing and custom built wooden crates. The framed paintings are put in a museum-quality wooden crate designed with absolute maximum protection in mind.
Tracking Details
We will send you an email on the dispatch of your order as soon as the items are handed over to the Courier. These alerting emails will include the tracking number, website information for the courier company, and the expected arrival date. You may also check this on our order status page or by logging in to the My Account section on our site. Tracking numbers for packages sent may take up to 24 business hours to become active on the courier websites. Please notify us within 24 hours if you discover any discrepancy in the shipment delivery.
CHANGE OF SHIPPING ADDRESS
If your item has not yet been shipped, you have the option to update your shipping address by reaching out to our customer service team at service@bergencreative.com. However, please note that once the item has been dispatched, we are unable to guarantee changes to the shipping address, as we are not obligated to do so.
RESCHEDULED DELIVERY
As our carriers require a signature on delivery, the carrier will leave a calling card if you are not at home. You can then contact the carrier directly to schedule a new delivery appointment or alternatively, amend your delivery address.
OTHER INFORMATION
Delivery to POX is not permitted for security reasons.
Please ensure that all delivery information is correct. If there is incorrect and/or missing information, we may need to contact you to update the delivery details, which could potentially cause delays in delivering your order. Additionally, delays may occur due to external factors such as weather conditions, flight delays, and customs inspections, which may occasionally be beyond our control. However, in such cases, we will make every effort to collaborate with our shipping partners and ensure the necessary follow-up.
DUTIES AND TAXES
The prices already include shipping, import duties and sales tax. You do not need to pay anything extra (other than the cost of the painting or what is listed in the purchase order). We make arrangements with the freight forwarder and the paintings are delivered under Delivered Duty Paid (DDP). In this case, our shipping carrier is responsible for delivering the paintings to you and pays all costs in bringing the paintings to the destination including import duties and taxes.
We pre-select to pay all shipping charges (and duties and taxes) when creating a shipment (on behalf of our customers/receivers of the items), then the shipping company will outlay duties and taxes and charge it back to us (together with other customs-related charges, if applicable). This ensures no charges to receivers of goods. Please contact us at service@klinecollective.com for more information.
If you have any further questions about our shipping policy please reach out to our customer support team at
Phone: +1 310-289-3052
Email: service@klinecollective.com
Address: 17192, Murphy Avenue, Irvine California 92623, United States